Insulated (40 Oz) Stainless Steel Tumbler - White Marble

Bottle:

• Start by emptying the bottle and rinsing it with warm water.
• Create a cleaning solution by mixing mild dish soap with warm water.
• Use a bottle brush or a soft sponge to scrub the interior of the bottle, paying extra attention to the areas with residue or odor.
• Rinse thoroughly with warm water to remove any soap residue.
• For stubborn stains or odors, you can use a mixture of baking soda and water to scrub the affected areas.
• After cleaning, ensure the bottle is completely dry before reassembling or storing.

Straw:

• Fill a container with warm water and add a few drops of mild dish soap.
• Place the straw in the soapy water and let it soak for a few minutes.
• Use a small brush, such as a pipe cleaner or straw cleaning brush, to scrub the inside and outside of the straw.
• Rinse the straw thoroughly with warm water to remove any soap residue.
• Inspect the straw for any remaining stains or residue. If necessary, repeat the cleaning process.

Sleeve:

• Remove the neoprene sleeve from the bottle.
• Fill a basin or sink with warm water and add a small amount of mild detergent.
• Submerge the neoprene sleeve in the soapy water and gently agitate it to loosen any dirt or stains.
• Use a soft brush or sponge to scrub the sleeve, paying attention to any particularly dirty areas.
• Rinse the neoprene sleeve thoroughly with clean water to remove any soap residue.
• Squeeze out any excess water and allow the sleeve to air dry completely before reattaching it to the bottle.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all accessories (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@mythermosis.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any questions at info@mythermosis.com

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mythermosis.com.